Appointments: Please call 425.284.5855. A major credit card is required to hold your reservation. We recommend making appointments in advance. Penterra Spa is open to both hotel guests and the general public, over the age of 16.
Cancellations: If you must cancel or reschedule an appointment, we require 24 hours notice for individual appointments and 48 hours notice for packages. Canceling or changing appointments for groups of three or more requires 48 hours notice. Appointments canceled in less than the required time will be billed 75% of the published tariff of each service.
Check-In: Please arrive 20 minutes prior to your scheduled appointment. Early arrival allows time for a leisurely check-in, changing clothes, and relaxing into the experience that awaits you. To maintain serenity in the spa, all cellular phones and pagers must be turned off upon arrival.
Attire: A robe, sandals and a locker will be provided upon your arrival. Showers and amenities are available for your convenience. Please do not bring valuables. For privacy, you will be properly draped for the duration of your treatment.
Medical: Please inform us of any medical or special needs that require our attention. Spa treatments, skin care and waxing services have specific contraindications that should be discussed with your physician prior to your appointment.
Return Policy: Products or accessories may be returned for exchange or spa credit when accompanied by a receipt within 30 days.
Gift Certificates: Purchase a gift certificate as the perfect gift for someone special. Certificates and series purchases are non-refundable. Please present all gift certificates and promotional coupons at check-in.
Gratuity: Gratuities are voluntary, but welcomed by staff. Customary gratuity ranges from 15%-20%. For parties of 4 or more people, a 20% gratuity will automatically be added.
Packages and Parties: The spa concierge will customize a spa package based on the wishes of the client. All parties must be booked in advance.
Spa Hours: Open 9am-9pm daily. Holiday hours may vary. Visit our contact page to view map and get directions.
Prices and services are subject to change without notice
